PRIVACY POLICY
What information is collected, for what reasons and for what purposes?
You are allowed to visit our site and inform yourself about our services without delivering personal information.
You are given the opportunity to send us e-mails via this site. These messages will be sent to persons within Mondial Assistance and the response to these e-mails is left over to their appraisal.
If you choose to deliver us personal information such as your names, address, curriculum vitae or any other information that would be useful to us, we will handle these data confidentially in accordance with the present privacy policy and with the current Belgian rules and regulations.
Mondial Assistance means by ‘’treatment’’ every operation or cluster of operations made using automated processes and applied on personal data of physical persons, such as the collection, registration, modification, removal, consultation, communication and use.
The "confidential" treatment means that Mondial Assistance treats the personal data in a confidential way conform governing Belgian regulations (law of December 8th 1992, related to the protection of privacy concerning the handling of personal data. (Belgian Official Journal march 18, 1993), modified through the law of December 8, 1998 (Belgian Official Journal February 3, 1999).
If you send us personal data, we will store them in our databases and will use them:
- to answer a question you posed us.
- with regards to improving the quality of our services or information.
- to keep you informed of new services we will offer.
Giving us personal information implies that you automatically grant us permission to treat these data for the purposes stated above.
Your right on information
The responsible for the treatment of your personal data is Mondial Assistance, rue des Hirondelles 2, 1000 Brussels. You can send all your questions concerning the storage of your data to this address.
For all general information, you can contact the Commission for the Protection of Privacy, attached to the Justice Department www.privacy.fgov.be, boulevard de Waterloo 115, 1000 Brussels (02 542 72 00).
Your rights on consultation and rectification
By means of a dated and signed written request, addressed to Mondial Assistance, rue des Hirondelles 2, 1000 Brussels, the website visitor who identifies himself can receive, free of cost, a written version of all personal data concerning him as well as a possible rectification of the data that would be incorrect, incomplete, or irrelevant.
Using "cookies"
"Cookies" are small text databases stored on the hard disc of the web user. They can be used by the website administrators in order to recognize and trace visitors and trace their behavior on a site. Mondial Assistance may use cookies in order to evaluate the nature of the site’s traffic and the use of the web site and to improve the design and layout. The software we use does not allow us to seize personal identification information.
Notice of modification
Every change, modification or update of the general terms applying to the gathering, treatment and the disclosure of personal information will be reported on this page.
Sites of Third Parties
The site may contain links to other websites. Mondial Assistance is not responsible for the way they respect and treat personal data or the content of these websites.
Specific rules that apply to the extranet of Mondial Assistance
1. Protection of personal data
In the context of assistance and travel insurance, it may be necessary to collect sensitive personal information with regards to the insured person depending on the type of the offered services. Only the necessary information is collected: information that allows evaluating the risks, to administrate the insurance coverage and treat the losses.
These personal data can be used to manage a request for assistance or loss by the insured for himself or other persons traveling with him.
The employees of Mondial Assistance have acces to the collected personal information. This access is strictly limited to the employees intervening in the evaluation of risks, the management of insurance policies and the management of losses. The use of these data is limited to the functional value they have for Mondial Assistance’s offered services.
Medical information is treated confidentially by the medical examiner of Mondial Assistance.
2. How are the collected personal data secured?
Mondial Assistance takes all measures needed to ensure the security of personal information collected by means of this and to avoid every loss, abuse, non-authorized diffusion, modification or disclosure. All information is registered and saved in a database specifically created for the sole use of Mondial Assistance.
When insurance policies are subscribed, the seized information is registered by server security software before reaching us. This protects personal information against possible interceptions. In order to respect our commitments we follow strict procedures concerning the security of data storage and disclosure of personal information to avoid all non authorized access to this information.
3. Password and access code
The privileged users who were given a password and access code commit themselves to preserve its secret and confidential origin. Every use of the password and access code is made under the responsibility of the user to whom they were entrusted. In case of loss or theft or unlawful use of one of these elements, the user is obliged to give notice of this to Mondial Assistance as soon as possible. This notification has to be confirmed by registered post addressed to Mondial Assistance, rue des Hirondelles 2, 1000 Brussels.
GENERAL CONDITIONS OF THE WEBSITE
1. Identification
Mondial Assistance Europe NV-Belgian Branch – Licensed insurance company registered under the code 1558 to practise insurance classes 1, 2, 7, 16 and 18. – Enterprise number: BE 0818.978.918 R.P.M. Brussels – office: rue des Hirondelles, 1000 Brussels.
Mondial Assistance Europe NV-Belgian Branch is named "Mondial Assistance" in these terms of use.
Shareholders of Mondial Assistance Europe
Mondial Assistance International AG
Hagenholzstrasse 2
CH-8304 Wallisellen
Switzerland
The company is managed by a board of directors composed of at least 3 members, shareholders of the company or not, individual or legal entities. Currently :
Mrs Ida Luka Lognone
Mrs Laurence Maurice
Mr Ronald van het Hof
Unless otherwise decided by the general meeting of shareholders, the director's mandates will be carried out free.
2. This Website
Mondial Assistance owns and operates the website located at www.mondial-assistance.be (named “the website” in these terms of use).
By accessing and using the Website you the user ("you" or "your") are agreeing to be bound by these terms and conditions (the "Terms"), which govern your access to and use of the Website.
3. Ownership and Use of Content
3.1 All text, data, charts, tables, software, video, music, sound, graphics, photographs, illustrations, artwork, names, logos, trade marks, service marks and other material on the Website (the "Content") and all rights in it belongs to Mondial Assistance. You may retrieve and display Content from the Website on a computer screen, print individual pages on paper (but not photocopy them) and store such pages in electronic form on disk (but not on any server or other storage device connected to the network) for your personal use. Content may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any other way.
3.2 You agree not to adapt, alter or create a derivative work from any of the Content on the Website or to use it for any purpose other than for your personal and non-commercial use.
4. Illegal Use
4.1 You agree to use this Website only for legal purposes and in a manner that does not infringe the rights of or restrict or inhibit the use and enjoyment of the Website by any third party.
4.2 Such restriction or inhibition includes, but is not limited to, conduct which is defamatory, or which may harass, cause distress or inconvenience to any person and the transmission of obscene or offensive content or the disruption of the normal flow of dialogue within the Website.
5. Intellectual Property Rights
5.1 All copyright, trade marks, database rights and other intellectual property rights that may exist in this Website and the Content shall remain at all times the property of Mondial Assistance.
5.2 The trademarks, service marks and logos used and displayed on this Website ("Trade Marks") are registered or unregistered trademarks of Mondial Assistance.
Nothing on this Website should be construed as granting, by implication or otherwise, any license or right to use any Trade Mark without written permission from Mondial Assistance.
The name of Mondial Assistance may not be used in any way, including in advertising or publicity pertaining to distribution of Content without the prior written permission of Mondial Assistance.
6. Liability
6.1 The Website and Content is provided "AS IS" and on an "AS AVAILABLE" basis and Mondial Assistance does not guarantee the accuracy, timeliness, completeness, performance or fitness for a particular purpose of the Website or any Content. All implied warranties, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy are excluded from these Terms to the extent that they may be excluded as a matter of law.
6.2 In no event will Mondial Assistance be liable for any loss including, without limitation, indirect or consequential loss, or any damages arising from loss of use, data or profits, whether in contract, tort or otherwise, arising out of or in connection with the use of this Website.
6.3 Mondial Assistance has tried to ensure that all the Content provided on the Website is correct at the time of publication. The Content is provided on an information basis only and should not be relied upon. No responsibility is accepted by or on behalf of Mondial Assistance for any errors, omissions, or misleading Content on the Website or on any websites to which the Website connects.
6.4 Mondial Assistance does not warrant that the Website or Content will be uninterrupted or error free, that any defects will be corrected, or that this Website or the server that makes it available are free of viruses or bugs.
7. Privacy
You must read and accept the Mondial Assistance Privacy Policy above which details what type of personal information Mondial Assistance may collect from you when you visit the Website and how Mondial Assistance may store and use the information in accordance with data protection laws.
8. Changes to the Terms
8.1 Mondial Assistance reserves the right, at its discretion, to make changes to any parts of the Website or these Terms. When these Terms are amended, Mondial Assistance will publish details of the amendments on the Website. Your continued use of the Website is taken as your agreement to be bound by these Terms as amended.
9. Jurisdiction
9.1 These Terms shall be governed by and construed in accordance with Belgian Law and subject to the exclusive jurisdiction of the Courts of Brussels.
10. Severability
If these Terms or any part of them should be determined to be illegal, invalid or otherwise unenforceable under the laws of any state or country in which these Terms are intended to be effective, then to the extent that they are so illegal, invalid or unenforceable, they shall in that state or country be treated as severed and deleted from these Terms and the remaining Terms shall survive and remain in full force and effect and continue to be binding and enforceable in that state or country.
11. Conflict
If there is any conflict between these Terms and any other oral or written agreement between you and Mondial Assistance then these Terms shall prevail.
12. Events beyond our control
Mondial Assistance will not be responsible for any breach of these Terms caused by circumstances beyond its reasonable control.
13. Links
Mondial Assistance is not responsible for the availability or content of any third party websites or material you access through this Website.
14. File Download
Certain files of Content may be available for download from the Website. These files of Content are subject to these Terms.
15. Binding Agreement
During the course of your use of the Website, Mondial Assistance may provide you with a quote for insurance cover. This insurance quote is SUBJECT TO CONTRACT and is not intended and nor does it form part of a binding agreement between you and Mondial Assistance.
