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| 1 |
Why take out travel cancellation insurance? |
| It happens that you reserved your trip far in advance. For reasons beyond your control, you must cancel your reservation. It you had the foresight to take out cancellation insurance, you will not have to pay the cancellation charges. These can amount to 100% of the cost of the trip if you cancel close to your departure date. Tour operators offer you cancellation insurance which is good value for money. Certain temporary formulas proposed by Mondial Assistance also include more complete cancellation insurance offers. |
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| 2 |
Why take out personal assistance insurance? |
| No one is ever completely protected from falling ill or having an accident. And unfortunately, even while travelling or on holiday. Of course, you are covered by your mutual insurance company. But are you sure it covers 100% of your costs, without exclusions? Mondial Assistance’s temporary formulas assist you in case of any medical problem and reimburse your total costs abroad, including possible repatriation. You are also covered if you interrupt your trip early, due to illness or the death of a close family member, for example. One thing is certain: your mutual health plan would never intervene in these circumstances. |
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| 3 |
Why take out vehicle assistance insurance? |
| This guarantee complements your required insurance policy and offers optimum coverage. It can guarantee on-site repairs, towing, the repatriation of your vehicle in case of breakdown or an accident, and access to a replacement vehicle if necessary. Perhaps your automobile insurance company or the manufacturer of your vehicle arranged for this coverage automatically? |
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| 4 |
When should one take out travel insurance? |
| With a cancellation guarantee, when you reserve your trip or are issued your ticket
Without a cancellation guarantee, insurance may be taken out up to the day before departure. |
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| 5 |
Where can one take out Mondial assistance insurance? |
| From travel agencies or insurance brokers which distribute our products. |
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| 6 |
When should one cancel a trip? |
| You must cancel a reservation for reasons beyond your control that are covered by your cancellation insurance. Perhaps you can change your reservation for a later departure? If this is not the case, you must cancel your reservation as soon as you are aware of the circumstances prohibiting your from leaving in order to reduce charges to a minimum. |
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| 7 |
Can I organise certain services foreseen in my contract myself and get reimbursed by Mondial Assistance? |
| In an emergency situation, you must first adhere to the following rules: call emergency first aid, an ambulance, etc. Once the initial medical assistance has been administered, you must immediately contact the assistance platform (open 24 hours a day, 7 days a week) and obtain preliminary approval for any new intervention, which will lead to additional costs. If you do not respect this procedure, you risk losing your rights for compensation. |
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| 8 |
What should I do in case my luggage is lost or stolen? |
| Request that a competent authority (police, lost and found department at the airport, public transportation service involved…) makes an official, written declaration. Insist on obtaining this. Did it occur at the hotel? If so, ask the hotel Director to make a declaration and request a certificate. |
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